CUSTOMER TO CUSTOMER TO PROFIT IN BUSINESS PROCESS
Profit is the main objective of business. This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
For an organization to function effectively, business has to determine and manage numerous linked activities. An activity or set of activities using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process forms the input to the next.
The application of a system of processes within an organization in business, together with the identification and interactions of these processes, and their management to produce the desired outcome, can be referred to as the “process approach”.
An advantage of the process approach in business is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their combination and interaction.
When used within a quality management system, such an approach emphasizes the importance of:
- understanding and meeting requirements of customer ,
- the need to consider processes in terms of added value,
- obtaining results of process performance and effectiveness, in business
- continual improvement of processes based on objective measurement.
Customers play a significant role in defining requirements as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements.
the methodology known as “Plan-Do-Check-Act” (PDCA) can be applied to all processes. PDCA can be briefly described as follows:
establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization’s policies.
implement the processes.
monitoring and measure processes and product against policies, objectives and requirements for the product and report the results.
take actions to continually improve process performance.
so PROFIT is the main objective in organizations who want to continuallly improvement